It is no "news" by now that we live in a Volatile, Unpredictable, Complex and Ambiguous world, in which technology has a disruptive impact on most of the legacy businesses. In this dynamic, exponenti...
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Digital Transformation
Digital Transformation is the result of the digitalization process, namely the technologically-induced change within any given business and/or industry [1].
It basically covers the dematerialization o...
Emotional Intelligence
Emotional Intelligence has become more popular in the corporate world these days, its importance being fueled by an increased concern of the enterprises for their employees' emotional health.
The conc...
Customer Experience
Customer experience (CEX) is defined as the sum of all interactions between an organization and its customers over the life-cycle of their relationship. In this world of abundance (of offers and/or al...